Find detailed information about cancellation and change fees for award tickets across different airline loyalty programs.
Understanding award cancellation policies can save you hundreds of dollars in fees. Each loyalty program has different rules for changes and cancellations, some much more expensive than others.
ANA Mileage Club
Mileage Club offers complimentary changes for date, time, routing, and destination modifications. Cancellations require 3,000 miles as a redeposit fee. Changes must be made before departure of the originally reserved flight and at least 96 hours prior to the departure of the preferred new flight.
AerClub (Avios)
AerClub charges 42.50 EUR for both changes and cancellations. Processing must be completed at least 24 hours prior to departure. Contact with Avios.com is required for changes or refunds, with operating hours from 8am to 10pm GMT.
Club Premier
Club Premier charges fixed fees for award modifications: 1,070 MXN (approximately $53-61 USD) for domestic flights and 1,930 MXN (approximately $95-110 USD) for international routes. Cancellation fees are 1,930 MXN (approximately $95-110 USD) for domestic flights and 2,900 MXN (approximately $142-165 USD) for international routes. No specific deadline mentioned for processing changes or cancellations.
Aeroplan
Aeroplan charges 100 CAD (approximately $70 USD) for award ticket changes and 150 CAD online or 175 CAD via call center (approximately $105-122 USD) for cancellations. All modifications must be completed at least 2 hours prior to departure to avoid forfeiture.
Flying Blue
Flying Blue charges €70 for both award changes and cancellations. Processing must be completed before the latest check-in time to avoid ticket forfeiture. The fee structure applies uniformly regardless of route type.
Airpoints
Airpoints offers varying change policies based on fare type. FlexiChange and FlexiRefund fares allow free modifications and cancellations, while other fare types incur NZ$50 fees. Standard awards are completely non-refundable except for FlexiRefund bookings.
Mileage Plan
Mileage Plan awards can be changed or canceled without fees. However, partner bookings incur a non-refundable $12.50 booking fee per direction. All modifications or cancellations must occur before the scheduled departure time to avoid forfeiture.
AAdvantage
AAdvantage eliminates all fees for award ticket changes and cancellations. Miles are typically redeposited immediately, though some partner airline bookings or trips booked outside the United States may require contacting reservations. Processing must be completed prior to departure of the first flight.
Asiana Club
Asiana Club charges $30 USD or 3,000 miles for award modifications. Cancellation fees vary by timing: no fee if canceled 91+ days before departure, 3,000 miles/$30 within 90 days, or 500 miles/5,000 KRW for domestic Korean flights. No-show penalties range from 12,000-30,000 miles depending on cabin class.
LifeMiles
LifeMiles charges $150 for award changes. Cancellation fees vary by route: $50 for tickets within a single region and $200 for tickets between regions. LifeMiles uniquely allows cancellations even after departure, though customer service competency may vary.
Executive Club (Avios)
Executive Club charges $55 for both changes and cancellations when processed online. Members have the option to forfeit taxes and fees instead of paying the $55 fee if the original taxes were less than $55. Processing must be completed at least 24 hours prior to departure.
Asia Miles
Asia Miles offers flexible payment options: $50 or 7,500 miles for changes when done online ($90 or 13,500 miles via phone), and $120 or 17,000 miles for cancellations. Fees apply per person, per sector. No specific deadline mentioned for processing.
Skymiles
SkyMiles eliminates change and cancellation fees for Main Cabin or higher tickets on flights originating from the United States, Canada, Europe, Africa, India, and the Caribbean. Basic Economy tickets cannot be changed but can be cancelled for 9,900-19,900 miles. International origin tickets may incur $150 redeposit fees. Processing deadline is 10 minutes prior to departure for domestic awards or 72 hours for travel originating outside the US.
Infinity MileageLands
Infinity MileageLands charges $50 for both changes and cancellations. According to Star Alliance award ticket terms, unused flights from partially used tickets can still be changed or cancelled for the same fee. Processing must be completed prior to departure.
Matmid
Matmid award ticket conditions including change and cancellation fees are specified during the reservation process before purchase. Specific terms vary by booking and are disclosed upfront during ticket purchase.
Skywards
Skywards charges $25 for date changes and $75 for destination changes or cancellations. Flex Plus awards are exempt from all change and cancellation fees. Processing must be completed at least 24 hours prior to departure.
Etihad Guest
Guest program implements complex tiered change fees based on timing and award type: free for Deluxe awards 21+ days out, ranging from AED 100-400 (~$27-108 USD) based on timing and award category. Cancellation fees range from free (Deluxe, 21+ days) to 100% of fare (all categories within 24 hours). Changes are not permitted within 24 hours for Value and Comfort awards. Etihad's cancellation policy is arguably one of the worst in the industry.
Finnair Plus (Avios)
Finnair Plus charges €50 for both changes and cancellations. Processing must be completed at least 24 hours prior to departure to avoid ticket forfeiture.
GarudaMiles
GarudaMiles deducts 20% of the original award mileage for both changes and cancellations. Ticket reissuance through Garuda sales offices incurs an additional $20 processing fee. All modifications must be completed at least 4 hours before the first flight's departure.
HawaiianMiles
HawaiianMiles eliminates fees for changes and cancellations on Main Cabin awards or higher. If an award ticket is combined with a revenue fare, the more restrictive policy applies with only one fee charged. No specific deadline mentioned for processing.
Iberia Plus (Avios)
Iberia Plus charges €25 or $40 for changes and cancellations on flights operated by Iberia, Iberia Express, and Air Nostrum only. Awards on other airlines are non-refundable with limited change options. Processing must be completed at least 24 hours before departure.
JAL Mileage Bank
JAL Mileage Bank does not permit changes to award tickets once issued. Cancellations are allowed with a ¥3,100 (~$22) redeposit fee. All cancellation requests must be processed before the scheduled departure time.
Trueblue
TrueBlue eliminates change and cancellation fees for all fares except Blue Basic. Blue Basic fares incur $100 per person for travel within North America, Central America, or the Caribbean, or $200 per person for other routes. Processing must be completed at least 24 hours prior to departure.
SKYPASS
SKYPASS charges KRW 30,000 (~$23) for international flight modifications but waives fees for domestic Korean routes. Cancellation fees depend on timing: free if 91+ days out, 3,000 miles if within 90 days, or 10,000 miles for expired tickets beyond 12 months.
LATAM Pass
LATAM Pass applies regional fee structures ranging from $15-200 for changes and $25-250 for cancellations, with higher costs for intercontinental routes. Platinum, Black, and Black Signature elite members receive complete fee waivers for both modifications and cancellations.
Miles & More
Miles & More charges €50 per person for both award modifications (date/time only) and cancellations with mile redeposit. Route changes require complete cancellation and rebooking. All processing must occur before scheduled departure.
Qantas Frequent Flyer
Frequent Flyer charges 5,000 points for changes and 6,000 points for cancellations. These fees are considered reasonable for international long-haul flights but may be significant for shorter itineraries. Processing must be completed at least 24 hours prior to departure.
Privilege Club (Avios)
Privilege Club charges $25 for changes or cancellations made more than 24 hours in advance, and $100 for those made between 3-24 hours prior to departure. No modifications are permitted within 3 hours of departure, and cancellations within this timeframe forfeit miles but remain eligible for tax refunds.
EuroBonus
EuroBonus applies tiered fees: €25/$25 for short-haul modifications, €75/$75 for long-haul changes. SAS Plus Pro and Business Pro tickets enjoy free changes and full refunds. Award processing must be completed at least 1 hour before departure to avoid forfeiture.
COSMILE
COSMILE offers free changes for all award categories but applies cancellation fees ranging from $50 (most cabins) to $200 (long-haul first class). Cabin class changes are prohibited. No-show penalties range from $100-200 depending on original booking class.
Krisflyer
KrisFlyer charges $25 for changes on Singapore Airlines/SilkAir flights and $50 for partner airline changes. Cancellations cost $75. No-show fees apply in addition to change/cancellation fees: $100 for Economy, $200 for Premium Economy, and $300 for Business or First class. No specific deadline mentioned for processing.
Rapid Rewards
Rapid Rewards eliminates all change and cancellation fees. Changes may require paying the difference in Rapid Rewards points, but no fee is charged. Cancellations result in immediate point redeposit. Processing can be done up to about 10 minutes prior to departure when boarding closes.
Miles&Go
Miles&Go implements tiered fees: €50 for domestic European flight changes, €75 for continental flights, and €150 for partner award changes. Cancellation fees are €75 for TAP flights and €100 for partner flights. No-show fees are $130 for TAP flights or $150 for partner flights. Processing must be completed at least 24 hours prior to departure.
Royal Orchid Plus
Royal Orchid Plus charges varying fees based on route and cabin: $85 for Economy/Premium Economy on Thai Airways, $120 for Royal Silk/Royal First on Thai Airways, $125 for Star Alliance partners, and $190 or 20,000 miles for name changes. Cancellation fees range from $60 for domestic Thai flights to $190 or 15,000 miles for intercontinental routes. Date and flight number changes are permitted, but other modifications require cancellation and rebooking.
Miles & Smiles
Miles&Smiles charges $70 for both changes and cancellations. No-show fees are $150 for reissuing or redepositing after missing a flight. Miles can be redeposited after no-show, and no specific deadline is mentioned for regular changes or cancellations.
MileagePlus
MileagePlus eliminates all fees for award changes and cancellations. If a no-show occurs, miles can be redeposited for $125. Processing must be completed prior to departure to avoid no-show fees.
Flying Club
Flying Club charges $100 or £70 for both changes and cancellations for flights originating in the UK. If original taxes were less than $100, members can choose to forfeit taxes instead of paying the cancellation fee. Processing must be completed at least 24 hours in advance.
Velocity
Velocity Frequent Flyer charges 4,500 points or $35 for domestic modifications and 7,500 points or $60 for international/partner award changes. Cancellations follow the same fee structure. All processing must occur at least 24 hours before first flight departure, and checked-in passengers forfeit refund eligibility.
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